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Privacy Policy 

Effective Date: April 1, 2013.

Champion Transportation Services, Inc., which does business as Champion Logistics Group and The Transportation Store, (Herein known as “CLG”) and our affiliate companies (collectively known as "CLG",) respect your concerns about privacy. This policy describes the types of personal information we collect about our customers, how we may use the information and with whom we may share it. The Policy also describes the measures we take to safeguard your personal information. In addition, we tell you how you can ask us to (i) access or change the personal information we maintain about you, (ii) refrain from sending you certain communications, and (iii) answer questions you may have about our privacy practices.

1. Information We Obtain

We may obtain personal information about our customers (such as name, contact details and payment information) in connection with various activities such as (i) use of the CLG websites, (ii) shipping activities, including delivery and pickup of shipments, (iii) requests to track shipments or answer questions, and (iv) events in which we participate.

The types of information we may obtain include:

  • Individual and business contact information (such as name, company name, physical address, email address, and telephone or fax number)

  • Shipping information (such as (i) shipping-related contact details like the shipper's and consignee's name, physical address, email address and telephone number, (ii) signature for proof of delivery, (iii) CLG account number, and (iv) information given to us that helps us access locations to which we provide service) and information provided to us regarding the content of certain shipments, but only to the extent an identifiable person can be linked to such content

  • Information that enables us to verify your identity

  • Names, email addresses and telephone numbers of others to whom we are asked to send information

  • Username and password to access CLG products and services online

  • Payment information (including payment card details or online payment services number and billing address) and financial information (such as bank account number)

  • Specific business information such as D&B numbers, tax numbers, SCAC Codes, DOT Carrier numbers, and certain Insurance policy information

  • Other personal information that may be provided to us to obtain a CLG product or service


When we pick up or deliver a shipment or provide other services, we may obtain physical location data. This includes, for example, data identifying the actual location of a physical address using information such as GPS data, geocodes, latitude and longitude information, and images of the various locations.

In addition, when you visit our websites, we may collect certain information by automated means, such as cookies and web beacons. The information we collect in this manner may include: IP address; browser characteristics; device characteristics; operating system; language preferences; referring URLs; information on actions taken on our site; and dates and times of website visits. A "cookie" is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon" also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. Through these automated collection methods, we obtain "clickstream data," which is a log of content on which a visitor clicks while browsing a website. As the visitor clicks through the website, a record of the action may be collected and stored. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an email we sent to you. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our websites.

2. How We Use the Information We Obtain


We may use the information we obtain to:

  • Pick up, deliver and track shipments

  • Provide products and services you request (such as logistics, supply chain management, customs clearance and brokerage services, and financial services)

  • Process and collect payments

  • Provide customer support and respond to and communicate with you about your requests, questions and comments

  • Establish and manage your CLG account (including your online account on and its various features)

  • Offer you products and services we believe may interest you

  • Communicate about, and administer your participation in, special events, programs, surveys, contests, sweepstakes, and other offers or promotions

  • Enable you to interact with CLG through social media

  • Send information to your contacts if you ask us to do so

  • Process claims we receive in connection with our services

  • Operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products, services and websites; and performing accounting, auditing, billing, reconciliation and collection activities)

  • Perform data analyses (including market and consumer search, trend analysis, and financial analysis)

  • Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities

  • Comply with applicable legal requirements and our policies


In addition, we may use information collected online through cookies, web beacons and other automated means for purposes such as (i) customizing our users' visits to our websites, (ii) delivering content (including advertising) tailored to our users' interests and the manner in which our users browse our websites, and (iii) managing our business. We also use this information to help diagnose technical and service problems, administer our websites, identify users of our websites, and gather demographic information about our users. We use clickstream data to determine how much time users spend on web pages of our websites, how users navigate through our websites, and how we may tailor our websites to better meet the needs of our users.

We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

3. Information We Share

We do not sell or otherwise share personal information about you, except as described in this Privacy Policy. To perform our pick-up and delivery services, we share shipping information with third parties such as shippers, consignees, third party payors and recipients. We also share personal information with third parties who perform services on our behalf based on our instructions. These third parties are instructed not to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements, unless they have prior authorization from the owner of the information.

We also may share the personal information we obtain with our affiliates, franchisees, resellers and joint marketing partners. These entities, which collectively are referred to here as the "Champion Logistics Group", may use the information for the purposes described in this Privacy Policy. We may share physical location data with Champion Logistics Group and other third parties to, for example, enhance location-based services and develop accurate and up-to-date maps.

Many of our customers outsource all or a part of their supply chains to us. Through our forwarding and logistics business units, we manage these supply chains, focusing on supply chain optimization and freight forwarding for our customers (including a broad range of transportation solutions such as air, ground, and expedited freight). We also provide information technology systems and distribution facilities adapted to the unique supply chains of specific industries. In the course of providing forwarding and logistics services, we may obtain, use and disclose personal information about our customers' customers. In these circumstances, we process the information based on the agreement with our customer.

We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

4. Links to Other Websites

Our websites may contain links to other websites for your convenience and information. These websites may be operated by companies not affiliated with CLG. Linked websites may have their own privacy policies or notices, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with CLG, have no control over, any use of those websites, or the privacy practices of those websites.


5. How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Although we take steps to limit access to our facilities and vehicles to authorized individuals in order to minimize the possibility that customer or other proprietary information will be inadvertently disclosed. Information that is located on the outside of a package may be visible to others beyond our control.


6. Updates to Our Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post our Privacy Policy and indicate at the top of the notice when it was most recently updated. We encourage you to check the policy periodically for updates.


7. How to Contact Us

If you have any questions or comments about this Privacy Policy, please contact us by email at

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